Support
Three ways in, all of them in writing and all staffed around the clock. WhatsApp or email before an order exists, the order thread once one does.
For a short question
The quickest of the three, and the one to use from a phone. It opens a thread with support in the app you already have.
Keep files and money out of it. A rubric or a billing question wants the mailbox, where it can be attached, quoted and found again.
Message us on WhatsAppWhen it needs detail
The channel for anything with a file on it, anything about money, and anything you may need to forward later.
Write from the address on your account and put the order number in the subject line if you have one. It saves a round trip.
Write to supportOnce the order is live
Messages there are attached to the order, so support and the writer are reading the same thread and nothing has to be explained twice.
Point at the instruction rather than the paragraph. A revision request that names the requirement it missed comes back faster.
Go to your ordersSend a complaint by email or through account messaging. There is no separate form to hunt for, and both routes are ones the policy recognizes. Report the problem within 30 days of the incident, describe what went wrong, and attach anything that supports it.
We confirm receipt within five business days and give a final decision within 30 days of receiving the dispute. The full sequence, including what happens if we cannot agree, is in the dispute policy.
Those go to the same mailbox. Write to [email protected] for a copy of the data we hold on you, a correction, a deletion, or to withdraw consent to marketing messages. The Privacy Policy explains what we hold and for how long.
Because an order is a set of instructions, and instructions given out loud get remembered differently by the two people who were on the call. In writing, the brief, the change you asked for and the answer you were given are all still there a week later, and either side can point at them. That is worth more to you than to us.
So there is no voice line, and the WhatsApp number takes messages rather than calls. It is the same support team on all three channels, and the same answer.
These four questions are most of the mailbox, and all four are already answered.
Quoted live from the paper type, length, deadline and academic level you pick. No figure is written down anywhere, because every figure depends on those four.
Free revisions for 14 days from delivery, 30 days on a dissertation, thesis or research proposal. Every promise names the clause behind it.
The six stages an order moves through, including when the deadline starts running and what counts as a page.
Subjects, deadlines, originality, confidentiality. The questions that come in before an order exists, answered in one place.
Three ways, all in writing and all staffed around the clock. WhatsApp is quickest for a short question, email [email protected] suits anything that needs detail or an attachment, and the messaging system inside your account is best once an order is live, because the conversation stays attached to the order.
There is no voice line, and no chat box that follows you around the page. WhatsApp is the nearest thing to it, and it is messaging rather than a queue: you send a question, you get an answer back in the thread, and it is still there tomorrow. Everything we answer is in writing, so what was asked and what was agreed stays on the record for both sides.
Yes. Once a writer is assigned, the order thread in your account connects you to them without support in the middle. Use it to answer their questions, send sources you forgot, or clarify an instruction while the work is still in progress.
Yes, and it is the fastest way to ask something short before you order. Use email or the order thread for anything that needs a file attached or a paper trail you can forward, because a WhatsApp thread lives on one device and an order needs the record in one place.
There is no standalone form. General questions go to WhatsApp, to [email protected] or to account messaging; complaints and disputes go through email or the order thread, which are the routes our dispute policy recognizes.
Support, by email or account message, and refund requests have to be in writing. A refund requested before a writer is assigned is returned in full; after assignment each request is assessed on its own facts. The grounds are set out in the Terms and Conditions.
To [email protected]. That covers a copy of the data we hold on you, a correction, a deletion, or withdrawing consent to marketing messages. The Privacy Policy sets out what we hold and why.
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