These Terms and Conditions are the agreement between you and the company that runs EssaysUniverse.com. They apply to every order you place here and to every order that reaches your EssaysUniverse.com account from another website of ours. Please read them before you pay. By creating an account, placing an order or ticking the acceptance box, you agree to them.
1. Who runs EssaysUniverse.com
1.1. EssaysUniverse.com is operated by PVexperts (“the Company”, “we”, “us”). “You” means the person who uses the website or places an order.
1.2. You can reach us through the messaging system in your account or at support@essaysuniverse.com. Written messages are the official channel for everything in these Terms.
1.3. We run more than one website and payment page. An order placed on another of our websites may be paid on the EssaysUniverse.com payment page and then moved to your account here, next to the rest of your orders. From then on we service it here under these Terms, and the same email and password let you sign in.
2. What we provide
2.1. We provide custom academic writing, editing, proofreading and related help. The work is prepared by freelance writers who work with us under contract and is delivered electronically.
2.2. What we deliver is a model paper for your research and study. You decide how to use it, and you are responsible for following the rules of your school or university. We are not responsible for grades, admissions decisions or any consequence of how the work is used.
2.3. Work is written to your instructions and delivered on an “as is” basis, within the commitments these Terms make to you.
3. Your account
3.1. You must be old enough to enter into a binding contract where you live.
3.2. Give us a working email address and a phone number where we can reach you, because a writer’s question sometimes cannot wait. We are not responsible for delays or problems caused by contact details that are wrong or out of date.
3.3. Keep your password to yourself. Whatever happens under your account is your responsibility, so tell us at once if you suspect someone else has used it.
4. Placing an order
4.1. Clear, complete instructions are the basis of the whole order. If we need more information, please send it quickly.
4.2. You choose the paper type, academic level and deadline. The writer works to the level that was set when they were assigned, so tell support straight away if you picked the wrong one. We may decline an order, or ask you to resubmit it, when its details do not match what you describe, and a correction can change the price.
4.3. Changes that go beyond your original instructions after a writer has started are editing, which is a paid service and not a free revision.
4.4. The writer may use any relevant source unless you say otherwise. If specific sources matter, send them within these windows after the order starts. For deadlines of 48 hours to 10 days, within the first 8 hours. For 12 to 24 hours, within the first hour. For less than 12 hours, within the first 20 minutes. Materials that arrive later may move the deadline.
4.5. You may ask for a draft, though we cannot promise one on deadlines of 3 to 48 hours. You may also ask for a particular writer. We can decline that request for quality or reliability reasons and will tell you why. If you insist on that writer, we are not responsible for their quality or timeliness.
4.6. Your account shows where each order stands, from awaiting payment through work in progress to completion, revision or cancellation. Please check your messages there, because that is how writers and support reach you.
5. Prices and payment
5.1. Prices are those shown on the website when you order. We may change prices for future orders at any time. Your bank may add its own fees for currency conversion or international payments, and those are yours to pay.
5.2. Work starts once the order is paid in full. If support asks for an extra payment, for example because you shortened the deadline or raised the level, please make it promptly. A delay caused by an unpaid balance is not ours to compensate.
5.3. Card payments are handled by third-party payment processors, and we never see your full card number. Depending on the processor, the charge appears on your statement as EssaysUniverse.com or as Writing Services. If a payment does not go through with one processor, we may offer you another.
5.4. Your bank may ask you to confirm a payment with 3-D Secure or a similar check.
5.5. Discount codes have to be entered before you pay. A code cannot be added to an order that is already paid, and codes and offers cannot be combined unless the offer says so.
5.6. You are responsible for keeping your card and your account secure. Using a card without the cardholder’s permission is a crime, and we report it.
6. Payment checks
6.1. To protect cardholders, we may ask you to confirm a payment, for example with a screenshot of the charge in your online banking (you may hide other transactions). We use what you send only for this check and delete it afterwards.
6.2. If a check delays the work, we agree a new deadline with you once it is complete.
6.3. We may cancel an order when we suspect fraud, or when a lack of response from you makes the order impossible to complete. In those cases any refund is at our discretion.
7. Delivery
7.1. The deadline you choose is the target for the first delivery, and we plan the work to meet it. If a delay becomes likely we will tell you, and you can object in writing. A delay you accepted does not entitle you to compensation.
7.2. The finished work is uploaded to your account, and we may also email it to you. An order delivered on time counts as delivered even if you have not downloaded it.
7.3. Deadlines apply to the first delivery. A revision has its own timing and does not reopen the original deadline.
8. Free revisions
8.1. If the work does not follow your original instructions, you can ask for a free revision within 14 days of the first delivery. For dissertations, theses, research proposals, dissertation chapters and other large assignments the window is 30 days.
8.2. A free revision must stay within the original instructions. Anything new is editing or a new order. After the window closes, revisions are paid.
8.3. Our quality team may decline or limit revision requests that change the original requirements or that amount to abuse of this policy.
9. Originality, plagiarism reports and AI editing
9.1. Every paper is written for its order. A plagiarism report is an optional paid extra, provided once per order and not for each revision.
9.2. Editing, proofreading and formatting are applied to your own text, so we cannot guarantee that text is free of plagiarism. Freelance work is checked, but small incidental matches can occur, and in that respect the work is provided as is.
9.3. Orders for AI editing and humanization work differently. The edited file is checked before delivery even though you supplied the draft, and the report from the checker we run is included in the price. That report states what our checker returned for that file on that date. It says nothing about any other checker and is not a guarantee of any result in a system we do not operate.
10. Cancellations, refunds and store credit
10.1. Send cancellation and refund requests in writing, through your account or by email.
10.2. Before a writer is assigned, you get a full refund.
10.3. Once a writer is working on the order, you can receive a refund or store credit of up to 60 percent, depending on how much time has passed and how urgent the order is. The same applies to an order on hold if the writer has not finished, depending on how much is done.
10.4. If you change the order details before completion in a way that lowers the price, the difference is returned as store credit of up to 50 percent, depending on the change.
10.5. If an order is late and you agree to extend the deadline, the price is recalculated to the nearest deadline option, and the difference, up to 20 percent of the order total, is refunded or added as store credit. If you ask for a lateness refund only after downloading the late order, the difference is given as store credit, up to 20 percent.
10.6. A quality complaint must reach us within 72 hours of delivery, with specific reasons and examples. Our quality team reviews it and may ask for more evidence.
10.7. There is no refund for an order canceled after it was completed, for a request made more than 72 hours after completion, for a quality complaint without specifics, or for lateness caused by missing materials or by our being unable to reach you.
10.8. If we refund an order in full, or the payment is reversed, after the work was delivered, the licence granted in clause 11.1 ends, all rights in that work stay with us and you may not use it.
10.9. Store credit given as compensation cannot be paid out to a card. It expires if you do not use it within 365 days of the day it was added.
11. Rights in the work
11.1. Upon full payment, we grant you an exclusive, perpetual, worldwide licence to use the delivered work for your own study and research. We do not publish the work, resell it or offer it to anyone else.
11.2. What you pay covers two things together: researching and preparing the material, and the licence in clause 11.1.
11.3. We keep our own copy of the work, and we use it only for our records, for dealing with a claim about the order and where the law requires it. That is the only use we hold back from the licence, and how long we keep it is set out in our Privacy Policy.
11.4. Until the order is paid in full, and in the case described in clause 10.8, all rights in the work remain with us and no licence is granted.
12. Messages from us
12.1. We send service messages about your orders by email and through your account. We may also send offers and news, and you can unsubscribe from those at any time.
13. Personal data
13.1. We handle your personal data as described in our Privacy Policy and our Terms of Cookies. Card details are processed by the payment processors and are not stored by us. If you think your account or your data has been compromised, write to support@essaysuniverse.com straight away.
14. Complaints and disputes
14.1. Please tell us first. Write to support within 30 days of the problem, describe it and attach any evidence. We acknowledge a dispute within 5 business days and give our decision within 30 days of receiving it. If talking it through does not resolve it, we may propose mediation by a neutral third party. The full procedure is in our Dispute Policy.
15. Liability
15.1. Our total liability for an order is limited to the amount you paid for it. To the extent the law allows, we are not liable for indirect or consequential loss, including grades, admissions decisions or lost time.
16. General
16.1. We may update these Terms. The current version is always on this page with its date, and it applies to orders placed after that date.
16.2. If we do not enforce a term on one occasion, we can still enforce it later.
16.3. If a clause is found invalid, the rest of these Terms still applies.
16.4. These Terms, together with the policies they link to, are the whole agreement between you and us about your orders.
16.5. These Terms are governed by the laws of the country where the Company is registered, and disputes that reach a court are heard by the courts of competent jurisdiction there. If you use the website from a place where such services are restricted, you do so on your own initiative and must follow your local law.
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